How to Download / Redownload your courses on PhotoshopCAFE
Have you purchased one of our awesome courses and need help downloading? NOTE: You need to download to a desktop or laptop computer, not your mobile device.
It doesn’t matter if you have just made your first purchase (yay, congrats!), or you have purchased in the past. This guide will help you download your course. Follow the steps in BOLD, if you have problems read the smaller print.
If you are looking for the VAULT access, the link is included near the bottom of every newsletter.
1. Go to PhotoshopCAFE.com and you will see My Account at the top of every page. Click on this button.
If you need help at any time, click the customer Support link (at the top and bottom of every page).
(Note: when you click on Customer Support, this is a different system than your PhotoshopCAFE account, so you will need make a different login for this). The reason we use the support ticket system is so that we can track all support and respond promptly and have access to your support history to help you better. Email isn’t very reliable for support and emails get lost and go to spam.)
2. Enter your username (usually your email – check the spelling) and password.
a/ If you forgot your password, click Lost password. NOTE: If you don’t receive a reset password link, it’s very possible you don’t have an account yet. Just because you receive our emails, doesn’t mean you have an account.
b/ Many people check out as GUEST when making a purchase, this skips the account creating process, and you won’t have an account even though you made a purchase.
If a or b apply to use, please Click on register and create an account, it only takes a second. (Contact us at Support, tell use you were a guest, but now have an account and we will associate all your past purchases with your account – tracked by your email address.).
3. Click on Paid Downloads to see a list of your purchases
4. You will see your courses here. Click on the box on the right to download. Please only click once and be patient, these are often large files and may take some time to fully download.
If you don’t see your courses, it’s because you either a/ Checked out as a guest (see step 2 details). OR you purchased a streaming version, which is on the PhotoshopCAFE Academy over here
5. Enjoy your course and have fun learning. Your course will play on any computer and the standard H.264 videos can be transferred to your phone or iPad, just like any video.
If you still have any issues, please contact use at the support desk and we will get back to your promptly. Weekends and public holidays will take a little longer, we don’t outsource our support, so we keep regular office hours and we are based in California, PST.
Thanks for being a part of the CAFE
Colin
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